Lessons Learned

To ensure accountability to stakeholders, the Global Logistics Cluster regularly commissions Lessons Learned Exercises assessing the performance of the Logistics Cluster in field operations. Lessons Learned are part of the performance review system that the Logistics Cluster is developing; this will include a systematised M&E process and measurable KPIs. Lessons learned have been integrated in the Logistics Cluster 2016-2018 strategy within Goal 4 - Learn and Drive Best Practices and are being incorporated in the 2016 workplan.

Introduction

Lessons Learned are intended to improve the Logistics Cluster performance during present operations and preparedness for future interventions, by constantly tailoring the support provided to the humanitarian community in coordination, Information Management and in accessing common logistics services.

Objectives

The overall objectives of the Lessons Learned Exercises are:

  • To draw lessons and recommendations from the Logistics Cluster operation and support improved performance in future operations.
  • To support the Global Logistics Cluster in identifying best practices across operations.
  • To assess the performance of the Logistics Cluster in in terms of relevance, efficiency, and effectiveness of the activities and the capacity to identify gaps and addressing the needs of the humanitarian community.

Methodology

Ensuing the development of a Lessons Learned Protocol in 2014, these exercises are now conducted following a standardised procedure which includes regular Lessons Learned Surveys, missions conducted in cooperation with partnering organisations and interviews with key stakeholders, such as NGOs, UN agencies and government representatives.