Concept:

The Logistics Cluster is a service cluster. Alongside operational logistics skills and experience in emergency environments, Logistics Cluster staff, secondees and partners need an array of soft skills to be able fulfil the cluster mandate while deployed in emergencies as well as when working at global level.

These soft skills include meeting management, presentation, team leadership, negotiation, and customer service.

Training Outcomes:

Logisticians who complete the Service Mind-set Training (SMT) will learn to be more customer oriented and attentive to the needs of those requesting the service contributing to improve the overall efficiency of the operation. The SMT provides humanitarian logisticians with a realistic approach to customer service principles and on how these can be applied in Logistics Cluster operations.

The training is a prerequisite for any training within the Logistics Cluster.

Available online!

After login please scroll down and you will find the SMT under baseline courses. If you do not have a profile yet please ‘Create New Account’. Once your account has been created and you have logged in, please scroll down as described above. This is a public course and does not have restrictions.