Overview

The Logistics Cluster is a service cluster. Alongside operational logistics skills and experience in emergency environments, Logistics Cluster staff, secondees and partners need an array of soft skills to be able fulfil the cluster mandate while deployed in emergencies as well as when working at global level.

These soft skills include meeting management, presentation, team leadership, negotiation, and customer service.

Objective

Logisticians who complete the SMT will learn to be more customer oriented and attentive to the needs of those requesting the service contributing to improve the overall efficiency of the operation. The SMT provides humanitarian logisticians with a realistic approach to customer service principles and on how these can be applied in Logistics Cluster operations.

Programme

The SMT is currently under revision as the software format is out-dated.

How to apply

Link to moodle will be posted here as soon as the SMT is back online.